I am crafting to tell you of my horrible practical experience flying on American Airlines. Very first off, I was confirmed on flight # 1696 from New Orleans to Chicago for any five:fifteen departure on 7/9/07. Needless to say just after various modifications to this departure time with little or no interaction from an Airline agent concerning the delay (right until the flight time elapsed and no updates were being designed) I inquired and acquired which the hold off was a direct result of inclement temperature. On arrival to Chicago’s O’Hare Airport, I learned that soon after presenting to my departure gate for my relationship, that the flight # 4169 departed underneath 20 minutes before my arrival within the gate.
My flight was very pleasant. I'd an Dying in my household and return property on Thursday morning. So with that I referred to as consumer service and request if I could get an flight back again two days early. I used to be advised that it might Value me 600 more than my initial return ticket.
The flight crew automatixallu designed me Look at my bag Despite the fact that thier were being many open up overhead bins. See hooked up flight facts. It might be wonderful whenever they crew did bot noticed it wasnt thier fault and dont blame them.
My concern was a bag which was overweight. One particular woman kept saying I could only acquire 50 lbs, even when I instructed her I had been happy to pay for overage expenditures. This other girl was not as well helpful. On the other hand, Nina Kong went really from her way to help me… calling for information and facts, looking points up…she even helped me move the bag to a safe place while I went by means of it to determine if I could rearrange and pull some bodyweight out.
Your lack of response triggered me to terminate my trip which I explained to Absolutely everyone to at American.. Please explain to me what I do next..
My issue is usually that AA lengthy responded to my issues and lies about motives the I was bumped of flight.
I flew on American airlines for The very first time and previous. our baggage was destroyed with black grease on it major hunks out on the handles and wheels. your plane was soiled and very awkward. the flight crew was not pleasant whatsoever. My granddaughter was with me and is also about 6ft tall no place for her legs and individual laid back again in her seat and she couldn't go in the slightest degree in her seat.
Once i got to your complimentary hotel that American setup for me, I named 800-433-7300 and talked to an agent there who, to my shock was unable to see flights that were offered on USAIR. She informed me there have been no open seats on any in the early USAIR flights. I was online and could see that there were readily available flights. I basically booked a flight to demonstrate it to her.
LIES. American Airways has lied to me repeatedly. My bag didn't arrive at the airport. I was looking forward to an prolonged stretch of time within the carousel and no bags arrived out for my flight. Nor did anybody from the baggage Workplace that had a clear see from the carousel occur out to state nothing at all could be coming. I checked with the Office environment plus they then reported there was NO Motive why my suitcase shouldn’t have arrived. They have been to ship my suitcase to me at my lodge. At 2:24 PM I received a phone simply call from the recorded message saying my bag was picked up and could well be delivered inside 6 hours. LIE. I called the delayed baggage quantity and was told it was picked up at 3 PM and would be sent in just 6 hours. LIE. I checked on-line this night and it stated it was picked up at 3 PM and might be shipped in six hours. LIE.
WOW! Trying to get to your shopper service Division through mobile phone is unachievable!! I tried three various variety and a person was disconnected!! 1 amount I had been prompted to get in touch with tried to have me acquire – not associated flight services. I do think I must return to United.
Ref: Ticket quantities 0012320492735/2736. We had to terminate our flight to Puerto Vallarta from Orlando on Sunday, February 7th on account of ailment. I recognize we are able to use our tickets in the 12 months from day of acquire.
all to typically, management web is contacted when issues go Incorrect…this isn't a kind of letters…..I'm speaking to american airlines consumer service as a result of a great flight attendant named MARITA LORDI (FA #nine
What great is crafting your displeasure to this so named “customer service” if nothing at all is done to handle the criticism.
I'm extremely unsatisfied with all your buyer service!!! I think it absolutely was cheaper for yourself to do this to me than to operate the flight which i was initially on, because the flight wasn't entire.